Refund policy

RETURN & REFUND POLICY

Last Updated: September 18, 2026

Thank you for shopping with MARILUX. We want you to have a positive shopping experience. If you experience a problem with your order, please contact us so we can review your request.

1. RETURN WINDOW

For eligible returns that are not related to product quality, customers must contact MARILUX within 7 days of receiving the product.

The product must be returned in its original condition and, where applicable, with its original packaging, tags, accessories, and included items.

2. RETURN SHIPPING COST

For returns that are not related to product quality, the customer is responsible for the return shipping cost.

Before sending any product back, please contact MARILUX and wait for return instructions and authorization.

Do not send a return to an address without receiving return instructions from us first.

3. DAMAGED OR DEFECTIVE PRODUCTS

If your order arrives damaged or has a product quality issue, please contact us as soon as possible.

For ordinary and electronic products, quality-related complaints should generally be submitted within 30 days of delivery.

Please provide clear photos or videos showing:
- The product
- The damaged or defective area
- The packaging, if applicable
- The shipping label
- Your order information

After reviewing the evidence, we may offer a replacement, refund, or partial refund depending on the circumstances.

4. WRONG OR MISSING PRODUCT

If you receive the wrong product, wrong color/size, or a product with missing parts or accessories, please contact us with clear evidence and your order information.

After verification, an appropriate resolution may include a replacement, resend, refund, or partial refund depending on the issue.

5. REFUNDS

If a refund is approved, the applicable amount will be returned through the original payment method, subject to the circumstances of the order.

For eligible returned products, product costs may be refundable after the return is received and inspected.

Original shipping fees, taxes, and other additional charges may not be refundable.

6. RETURN INSPECTION

Returned products may be inspected before a refund or other resolution is finalized.

Products that show signs of misuse, damage caused after delivery, missing components, or other abnormal conditions may not qualify for a refund.

7. RETURN ADDRESS

Return instructions and the applicable return address will be provided after MARILUX approves a return request.

Please do not ship products to a return address without receiving authorization from MARILUX.

8. ORDER CANCELLATIONS

If you need to cancel an order, contact us as soon as possible.

Cancellation may be possible before the order enters fulfillment or warehouse processing. Once an order has entered processing or has been shipped, cancellation may no longer be possible.

Customized, pre-order, or certain service-related orders may have different cancellation restrictions.

9. UNDELIVERED ORDERS

Customers are responsible for providing a complete and accurate shipping address.

If a package cannot be delivered because of an incorrect or incomplete address, refusal, failure to collect the package, or other circumstances attributable to the customer, additional shipping or reshipment costs may apply.

10. CONTACT US

For return or refund questions, please contact:

MARILUX
Email: mariluxshope@gmail.com

Please include your order number and the email address used when placing the order.