Shipping policy

SHIPPING POLICY

Last Updated: September 18, 2026

Thank you for choosing MARILUX.

We currently offer shipping to customers in the United States for eligible products.

1. ORDER PROCESSING

In-stock and ready-to-ship products are generally processed within 1–3 business days.

Custom or pre-order products may require additional processing time. Please refer to the individual product information where applicable.

2. DELIVERY TIME

For shipments to the United States, estimated delivery is generally 10–20 business days after the order has been shipped.

Delivery times are estimates and are not guaranteed.

Actual delivery times may vary because of carrier schedules, customs clearance, public holidays, weather, remote locations, or other circumstances outside our control.

3. SHIPPING METHODS

Orders may be shipped through available carrier services such as YunExpress, DHL, or other suitable shipping carriers.

The available shipping method and shipping cost may vary depending on the product, package weight and dimensions, destination, and carrier availability.

4. SHIPPING COST

Shipping charges, where applicable, are calculated based on the selected product, destination, package characteristics, and available shipping method.

The shipping cost shown at checkout is the amount applicable to your order at the time of purchase.

5. TRACKING

Once your order has been shipped, tracking information will be provided when available.

Tracking information may take some time to become active after the shipment has been dispatched.

6. DELIVERY DELAYS

Delivery estimates may be affected by:

- Customs clearance
- Carrier delays
- Weather
- Public holidays
- Incorrect or incomplete shipping information
- Remote delivery locations
- Other circumstances outside our control

MARILUX cannot guarantee a specific delivery date.

7. INCORRECT SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address.

If an order cannot be delivered because of an incorrect or incomplete address, refusal, inability to contact the recipient, or failure to collect the package, additional shipping or reshipment costs may apply.

8. LOST OR UNDELIVERED PACKAGES

If your order has not arrived within the expected delivery period, please contact MARILUX with your order number and tracking information.

We will review the shipment and available tracking information and work with the appropriate fulfillment or shipping provider where applicable.

If tracking confirms that a package has been delivered, additional verification may be required before a resolution can be considered.

9. CONTACT US

For shipping questions, please contact:

MARILUX
Email: mariluxshope@gmail.com

Please include your order number when contacting us about an existing order.